Return Policy

  • You may cancel any non-ring order within 72 hours without penalty. After 72 hours, a 15% restocking fee which be applicable. This covers our costs in processing/cancelling your order, bank/credit card fees, etc.
  • No cash credits will be issued.
  • To return an item, contact custserv@orionsrift.com and request a Return Authorization number (RA#) via E-mail. We will provide you with instructions from that point.
  • Return shipping is your responsibility.
  • Exchanges, swaps, or returns for credit will not be handled unless we receive the request for an RA# within 15 days after you receive the merchandise as reported by UPS or other delivery service.
  • Packages refused at the time of delivery will not be refunded.
  • Only unopened toys and figures can be accepted for return.
  • A 15% restocking fee will be charged for all returned items.


  • We will issue a refund for non-custom order items once the item is returned and inspected. Shipping is not refundable and a 20% restocking fee will be applicable. If any damage has been caused by regular wear or in the shipping of an item an additional fee will be assessed or the return refused.
  • Custom Order Items Are NOT RETURNABLE OR REFUNDABLE. This includes white and rose gold, platinum, custom rune rings, and custom gem rings.
  • International Orders: Packages refused at the time of delivery will not be refunded.
  • Refunds will be issued by the same means the item was paid for originally.
  • Items should be returned in a padded package and should be insured. We will not refund returned items lost in the mail. Proof of purchase must be included with the returned item.
  • If you should order an incorrect ring size, we do offer resizing for $20.00. This includes return shipping charges. Please return the ring with proof of purchase (example, a copy of your sales receipt), the new ring size, your return shipping address, and the $20.00 payment (payable to Saftek, Inc). We suggest that you ship the package with insurance as we are not responsible for items lost or stolen in delivery to us.


  • Continental US - Please allow 10-14 days for delivery. All rings excepting the Gollum Gold rings are made to order. Manufacturing takes approximately 14 days except during Christmas holidays. It may take up to 30 days for delivery of custom products.
  • APO-FPO Addresses - Order will be shipped via US Postal Service to the appropriate FPO or APO. Please allow additional time for delivery.

  • International - All orders will be shipped via a reputable international carrier. Please allow additional time for customs and delivery through your local mail service.
  • INTERNATIONAL SHIPPING CHARGES DO NOT COVER IMPORT DUTY OR CUSTOMS TAXES. These charges are the customers responsibility at the time of delivery.
  • All packages are marked as merchandise - No exceptions.
  • We apologize, there are some countries to which we can not ship jewelry items due to customs prohibitions and restrictions.
  • We reserve the right to add or remove countries we service at our discretion.
  • International Orders Will ONLY Be Sent To The Address Of The Card Holder. We will not Drop Ship orders paid by credit card. If you want your order sent to another address, you must pay by international money order.
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Orion's Rift is a facility of Saftek, Inc. All invoices will be from SAFTEK INC.

"The Hobbit", "The Lord of the Rings", and the characters and places therein, are trademarks

of the Saul Zaentz Company d/b/a Middle-earth Enterprises under license to Badali Jewelry.  All Rights Reserved.