|I don't have a credit card, how can I order?
A: We accept checks, money orders, and PayPal payments.
|I need to make a change to my order, how do I do this?
A: If you've already sent in your order or checked out using the shopping cart, please contact us as soon as possible by email or telephone.
|If I order the wrong size, can I exchange the ring?
A: Yes. There is a $20.00 resizing charge, which includes return shipping charges. You should mail the ring back in a well padded and insured package. We do not replace or refund jewelry lost or stolen in the mail when returned for resizing. Make sure to include proof of purchase, your new ring size, your name and return shipping address, and the $20.00 payment with your ring.
|What is your return policy?
A: Please look over the RETURN POLICY page.
|How is my order shipped?
A: We ship via US POSTAL SERVICE GLOBAL EXPRESS GUARANTEED. This gets your order to you 3-4 days after we ship, excluding any delays in customs. (Remember it takes 2-3 weeks to manufacture your ring.)
|Are customs charges included in the shipping charge?
A: No. Customs tax and import duty are not included in the shipping charges. These charges are the recipient's responsibility at the time of delivery. Packages refused at the time of delivery will not be refunded.
|How much will the customs charges be? A: We have no way to determine the charges for you. We suggest contacting your local post office or customs.|
|Can I wear the Gollum TM Gold One Ring TM on my finger? A: We don't suggest it. The ring is cast in bronze which will have a natural reaction with the sweat in your hands which will cause your finger to turn green. These rings are intended to be worn as pendants, not as an actual ring. These rings are only available in one size.|
|The silver ring I bought has turned my finger green (or black)? What's the deal?
A: Don't panic, the ring is solid sterling silver. This "green finger effect" is an allergic reaction to the sterling silver and happens to about 1 in 60 people.
Solid silver is much too soft to make jewelry from, so the silver is alloyed at refineries with a small amount of copper.
The copper is what is causing this reaction. Most retail jewelry is rhodium plated (rhodium is a form or platinum), which
prevents this reaction from happening to anyone with the allergy, but the plating can complicate future ring sizing by a jeweler.
One solution is to simply clean the ring every day with a jewelry polishing cloth.. After about a week or two, the reaction will stop occurring. If this doesn't resolve your problem, contact us for information on haing us rhodium plate the ring for you. There is a small fee to cover shipping and handling.
|Can I order items in White Gold, Rose Gold, or Platinum? A: Yes, these are considered Special Order Items and are not returnable or refundable.|
|Can I order items with different gemstones than offered on the website? A: Yes, please contact us for prices and availability. These are considered Special Order Items and are not returnable or refundable.|
|Can I order a custom made piece of jewelry from you? A: Yes, we are more than happy to produce the perfect piece of jewelry you have in mind. Please contact us for prices and availability, Paul only takes on only so many custom order projects a month. The closer to Christmas, the less likely we will be able to take on a custom order project.|